Communications Assistant

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Communications Assistant

Department: Public Information

Salary: $36,795.00 - $48,131.00 Annually

Description

GENERAL STATEMENT OF DUTIES: The Communications Assistant supports the communication and marketing efforts of the City of Dubuque Public Information Office and performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS: The work in this class involves the performance of a variety of digital, print, written and oral communications duties. The employee in this class is required to exercise independent judgment with work reviewed by a supervisor.

Examples of Duties

ESSENTIAL FUNCTIONS:

Digital Communication & Engagement

? Creates, edits, and posts creative content on the City's Twitter, Facebook, Nextdoor, Instagram and LinkedIn platforms.

? Supports City departments in managing website content, suggesting areas for improvement and editing for consistency and accuracy.

? Regularly monitors and analyzes website and social media metrics.

Written Communication

? Accurately and creatively drafts social media posts, news releases, newsletter articles, brochure copy and digital content.

Graphic Design

? Assists City departments in designing and editing materials for a range of audiences and contexts including brochures, flyers, reports, informational displays, doorhangers, postcards, infographics, ads and digital content.

Other

? Creates content and messages that are representative of Dubuque's diverse community and population.

? Uses creativity to depict Dubuque's diverse cultures and communities in City branding.

? Responds to residents' questions and service requests in a courteous, timely, and equitable manner

? Participates in the City's intercultural competency training and program.

? Handles confidential information, prepare purchase orders and maintain records.

Typical Qualifications

KNOWLEDGE, SKILLS AND ABILITIES:

? Considerable knowledge of Adobe Creative Suite (InDesign, Illustrator, Photoshop);

? Creative problem-solver with an eye for good design;

? Strong written and oral communication skills;

? Ability to draft and edit documents using correct grammar;

? Considerable knowledge of all Microsoft Office applications, particularly Word and PowerPoint;

? Knowledge of diversity, equity and inclusion;

? Excellent organization and time-management skills;

? Ability to juggle multiple tasks and competing priorities.

? Detail-oriented and self-motivated;

? Ability to exercise independent judgment and be comfortable working in a small, collaborative team environment;

? Demonstrated ability to follow a management style that is input oriented and values equity, problem solving and the development of partnerships;

? Demonstrated ability to be a team player;

? Desire to be part of an organization that values service, people, integrity, responsibility, innovation, and teamwork.

ACCEPTABLE EXPERIENCE AND TRAINING:

? Experience working with a diverse workforce and population;

? Graduation from an accredited college or university with major coursework in marketing, communications, advertising, journalism, multimedia, public relations or related communications and business field;

? Or, any equivalent combination of experience and training which provides the essential knowledge, skills, and abilities.

Supplemental Information

OVERTIME STATUS: Non-exempt

Women, minorities, veterans and qualified persons with disabilities are encouraged to apply.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER


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