UX Research Assistant

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Location: Mountain View, California

Project Overview:
We are seeking a Research Assistant with Program Manager skills to support the user experience operations team, which is responsible for building programs that support researchers and product development across ads products.

Overall Responsibilities:
  • You'll help organize and facilitate sessions that connect non-researchers (e.g. product and engineering teams) to their users to help them better understand how users experience our products.
  • Schedule and communicate with program attendees
  • Manage session logistics (e.g. room booking, etc.)
  • Create session materials (e.g. scripts, note taking sheets)
  • Facilitate and moderate sessions
  • Liaise with participant recruiting teams and participant on-boarding
  • Note-taking and data capture
  • Summarize findings
  • Highlight-video creation
  • Administer feedback questionnaires and surveys
  • Assist other user researchers with various user research preparation activities
  • Assist with recruiting participants when needed

Top 3 Daily Responsibilities:
  • Manage all aspects of session logistics
  • Create session materials
  • Facilitate and moderate sessions

Required Skills:
  • BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields or equivalent practical experience
  • At least 1 year industry experience conducting user research
  • Experience with one or more of the following methods: usability studies, concept tests, benchmarks, diary studies, interviewing consumers, field research, surveys.
  • Detail-oriented and ability to work independently on a variety of tasks
  • Strong organization
  • Strong oral and written communication skills.
  • Effective interpersonal, communication, negotiation, and collaboration skills.
  • Can prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects.
  • Comfortable presenting to and facilitating interactions with large (~40) groups.
  • Proficient with spreadsheets or similar software, and Google Docs.

Nice to have Skills (not required):
M.A/M.S./Ph.D. (in progress or completed) in Human Factors, Social Sciences, Human-Computer Interaction (HCI), Computer Science, Product Design, or other field
2+ years of relevant work experience in industry
Technical aptitude, familiarity with basic graphic and video editing tools preferred