Internal Technology Communications Manager

You need to sign in or
create an account to save a job.
Job Title: Internal Technology Communications Manager

Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level.

A World of Opportunity

We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today.

Position Summary:

Internal Technology Communications Manager will play a critical role in supporting the CIO organization internal messaging and branding identity. This individual will take a leadership role in executing and enhancing customized multi-channel communication strategies for internal business partners and will be responsible for providing strategy and support for associate and leadership communications. The ideal candidate is well-rounded in all communication methods and must show demonstrated success in developing multiple projects simultaneously from start to completion.

In addition, the Internal Technology Communications Manager will be responsible for developing relationships with senior leaders, providing counsel, and developing strategic communication plans to further business goals. This individual will support internal leaders, working in partnership to drive measurable results and create impact. Relationship management is key. This individual must have demonstrated experience in developing and executing communications strategies, excellent writing and editing skills, financial acumen, strong project management skills, and the ability to craft messages and write talking points for senior executives.

Essential Responsibilities:
  • Executes a comprehensive internal communications plan that aligns to strategic objectives and company culture; adjusts the strategy in response to or anticipation of changing business needs/conditions
  • Partners with senior leaders to drive the associate experience through initiatives like fiscal year kick-off meetings, all associate meetings, Town Halls, etc.
  • Analyzes and designs an improved communications strategy to recommend new channels, methods and ideas to improve employment engagement
  • Advises leaders regarding projects, processes and procedures requiring communications
  • Creates content and is responsible for all internal news stories and announcements
  • Establishes and maintains tools and processes for two-way communication with all associates
  • Serves as the champion of intranet; manages the generation, sourcing, and display of text, image and video content
  • Partners with internal communications team and HR to accomplish key priorities including culture, strategy and change management efforts
  • Provides ad hoc support on any communications matter

  • Bachelor's degree in Communications, Technology, Business or another closely-related major from an accredited university or college (Or a high school diploma / GED with a minimum of 4 years of experience in Communications, marketing or related field)
  • Minimum of 5 years of experience in Internal / Employee Communications
  • Excellent writing (editorial and technical writing), design, and presentation skills
  • Excellent organizational skills with proven ability to manage multiple projects and work within a larger team
  • Ability to present concepts and communicate with clarity and impact to all levels of associates

Desired Characteristics:
  • Ability to build credibility quickly and become a sought-after resource for communications advice and counsel
  • Operate as a respected business partner, driving strategic programs, providing valuable advice and appropriate pushback
  • Quick learner with resilience, speed and grace under pressure
  • Can work independently or collaboratively with minimal supervision
  • Creative, proactive and enthusiastic; willing to take smart risks and lead initiatives with confidence
  • Detail-oriented, highly organized, and able to manage multiple projects simultaneously switching between them as required
  • Proven experience of delivering results with impact
  • Empathy, emotional intelligence and cultural sensitivity

Desired Skills:
  • Demonstrated ability to create content; strong storytelling abilities and clear ability to turn complex ideas into simple messages
  • Collaborates with communications team members and business partners to develop messages that resonate with multiple stakeholder groups
  • Possesses networking and relationship-building skills and the ability to influence others outside direct line of control/ management
  • Complex organizational and cultural change management experience
  • Practiced capacity to manage complex projects with multiple stakeholders navigating conflicting opinions & priorities and developing consensus
  • Bring a business outcomes mindset to communications work
  • Technology savvy with a keen understanding of all types of communication channels
  • Uses surveys, media and online tracking, and other listening techniques to develop a holistic view of how stakeholders feel about relevant company issues
  • Ability to assess content / programming success using data and analytics
  • Enthusiasm for improving and sustaining culture change
  • Proven ability to work with partners at all levels
  • Demonstrates project management and executes in a timely and effective manner
  • FinTech Industry experience preferred; technology; general business acumen

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.