Client Service Coordinator / Office Administrator

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Bring your energy to New England Network Solutions (NENS) where you will find a culture compelled to help other businesses find solutions. NENS serves the IT needs of small and medium-sized businesses in and around the Boston area.Employees at NENS support each other as a team, but also have independence, accountability and the flexibility needed to advance their career. If you have not already seen it, watch our More Than Just a Job video here. At NENS, we are keen on finding individuals who reject the concept of mediocrity and are constantly challenging themselves and their peers to do better.Responsibilities:* Answer all phone calls and provide excellent, consistent customer service* Triage all incoming service requests with a high attention to detail and quality* Route all service tickets to correct department(s)* Assign technical resources to service tickets* Identify and communicate client issues to internal teams/departments* Foster teamwork and collaboration within the Service Desk Team* General Office Administration Tasks:* Order and maintain internal office supplies* Stock and organize kitchen and front reception area* Mailing and shipping as requested* Assistance with additional professional projects as needed Qualifications:* Bachelor s Degree or equivalent working experience* 2+ years customer service experience* Knowledge of general office administration* Experience using Microsoft Office Applications* Ability to work in a fast-paced setting while maintaining quality and detail* Exceptional written/oral communication skills and the ability to listen* Exceptional interpersonal skills with a focus on rapport-building* Proven strength in organization, quality, and accuracy* Positive attitude with ability to work on a team* Permanent work authorization in the US* General knowledge of the technology industry a plusSee more at: