Client Manager

What does it take? A great brand needs a stand-out strategy, creative muscle and the right behaviors to make it real.

We are hiring a Client Manager to join our Chicago office. Have you got what it takes?

About Us…

Landor builds some of the world’s most agile brands – brands that thrive on change.  Landor’s branding services include strategy and positioning, identity and design, brand architecture, prototyping, innovation, naming and verbal identity, research and analytics, environments and experiences, engagement and activation, and interactive and media design.

The role…

You are responsible for achieving and maintaining client satisfaction by ensuring that projects are delivered on scope, on time, and on budget.  You will be accountable for flawless project management, strategy, and research.  You will seek ways to grow existing business and add value to other new business pursuits.  You are the central point of communication on one or more brands, and are accountable for the accurate and timely flow of information between the client and the internal team.  You ensure that all milestones are met and partners with the client directors on all key relationships.  You will participate in brand discussions, client workshops, brainstorms and development of strategic deliverables. 

You must embrace and display passion and curiosity with all of Landor’s capabilities including research, strategy, innovation, design, naming/verbal identity, environments, digital, and engagement, and recommends growth opportunities that expand Landor’s offer with his/her clients.  You must demonstrate commitment to the best-in-class project and financial management for all projects, engagements and growth opportunities, grow project and budget management skills and use those skills to ensure projects stay on brief, on budget, and on time.  You must be able to support the client services and strategy teams to develop and write competitive and breakthrough strategies and plans.  You will align and articulate the link between creative work and strategic foundations and insights and may be asked to research prospective clients; background, industry trends, organizational structure, business objectives, competitors, in order to build competitive intelligence.

What we are looking for

A Client Manager, who brings us 3-5 years of experience in project management in a branding consultancy, advertising agency or business consultancy.  You have previous CPG experience, strong client presence, organizational and detail-orientation skills, excellent written and verbal communication, ability to work in a high-pressure, fast-moving environment, strategic and intellectually agile, decisive, but respectful of and comfortable with ever changing priorities, amazing team player, responsible, and demonstrated cross-functional leadership experience.