Credit and Collections Correspondent

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The Bertelsmann Accounting Services, operating through Penguin Random House LLC. is seeking a credit and collection correspondent to join their team. Main Responsibilities: Reviews credit held orders multiple times daily for disposition.Reviews and responds to voice mail, paper mail, email and faxes promptly.Responsible for claim research and resulting debit/credit adjustments or denials.Researches/responds to all internal and external customer inquiries.Initiates communication with customers within assigned territories.Maintains pertinent information regarding account status and history.Reviews accounts to determine credit exposure, based on guidelines set by managementResponsible for maintenance to accounts and write-off documentation.Makes logical and sound decisions.Obtains customer financials to assess risk.Maintains confidentiality of sensitive information.Negotiates reconciliations and payment plans within set guidelines.Decides/recommends method to enhance collection efforts, including payment plans, suspending shipments, placements, etc.Reports to manager for guidance and direction as required.Keeps management apprised of potential problems/concerns.Refers recommendation for situations beyond authority to manager for review and approval.Proactively explores new technology.Participates in training to enhance job skills. Education High school diploma or equivalent Professional experience/competencies/traits 1-2 years' collection or related experience preferredSkills to communicate professionally and effectively, both verbal and writtenAbility to display good judgment and makes appropriate recommendationsStrong organizational, prioritization and analytical skills; ability to handle multiple tasksWorking knowledge of PC programsFamiliarity with company policy and credit and bankruptcy laws Category: Administrative , Keywords: Collections Clerk