Director, Creative Operations

Are you someone who loves to streamline processes and improve the way things work? Do you live for creating organized well thought out systems that help drive business results? We want to talk to you. This is a strategic role in the creative department, for someone who thrives in a fast-paced, ever-changing environment. Reporting to the VP of Creative he or she will own internal client relationships and lead a team of 5.

The creative department is part of the engine of success at Shutterfly. We support marketing across channels with integrated marketing campaigns that come to life in email, display, social media, print, partner marketing, on site and mobile aps. With over 50 on site staff plus external agencies, our scale is equal to a mid-size agency.

This leader has deep experience in managing workflow of global creative services, internal agency management, content production and launching integrated campaigns for a large global brand. He/She will take an entrepreneurial approach and embrace a fast-paced work environment, while driving and instituting process changes as necessary to create the most efficient and healthy culture. Our ideal candidate is able to clearly direct to drive smart problem solving and decision making, using strategic in approaches to understand and addresses inter-dependencies and real issues. This is a role for someone who builds strong, trusting relationship while being able to say no. He/she can speak with candor and tact to influence and pursued others.

With the paramount goal of making our creative department successful, this role will:

  • Seamlessly transition between the big-picture and the tactical details as a proven player and coach
  • Work with and oversee our vendors and internal resources to manage the portfolio of projects
  • Introduce tools or methodologies that help us work more effectively
  • Implement and optimize a quarterly roadmap and capacity planning process and tool(s)
    • Develop and simplify technical workflows to optimize and operationalize projects for scalability
  • Foster accountability of cross-functional team leads to resolve project issues and ensure project success
  • Work with Marketing Directors and GMs to ensure we have required information to develop solid work load forecasts
  • Effectively communicate project or workload tradeoffs to Marketing Directors
  • Develop process improvements and SLAs
  • Ensure adoption of process and SLAs
  • Drive on-time delivery of projects and programs
  • Proactively confront misaligned expectations and drive necessary communication to bring all parties into alignment
  • Address scope creep: find an approach to track and identify scope creep

Key Skills and Experience:

  • 8 plus Creative operations
  • 5 plus Experience managing people in PM or project coordination roles
  • PMP credentials strongly preferred
  • Extensive program management experience on progressively more complex projects
  • Process and workflow improvement skills
  • Strong relationship building/partnering skills and the ability to work with varying levels of individual contributors and management.  Comfortable presenting to executives
  • Ecommerce experience preferred
  • Proven track record of successfully delivering multiple projects simultaneously, building appropriate processes and tools
  • Ability to influence peers and managers while dealing with ambiguity
  • Demonstrated knowledge and usage of standard project management concepts, practices and procedures
  • Thrive in a dynamic, fast-paced, environment where you must take on multiple responsibilities and do what it takes to get things done
  • Must be able to reassess priorities as deadlines overlap or change frequently 
  • Ability to quickly grasp technical concepts and expert attention to detail
  • Exceptional analytical, organizational and interpersonal skills
  • Ability to learn and adapt quickly to new technology & processes
  • Digital asset management and workflow software experience a plus

This position has an immediate start date and is located in Redwood City, CA